Commissioning

Let the ProMinent service technicians do the commissioning for you. They adjust the processes correctly from the very beginning – the machine performance is therefore optimal.

You can rely on that

• Inspection of electrical and mechanical installation work
• Adjusting the desired parameters to your process
• Testing for function, impermeability and safety of the system
• Temporary production support on request
• Training of your operating personnel

You benefit from maximum operational reliability, service in manufacturer quality, use of the latest technology and service reports for documentation.

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Maintenance

This guarantees that all the sealing and wearing parts on your ProMinent system are expertly replaced and in the best condition. The system is set up perfectly for smooth production processes.

You can rely on that

• Replacement of the necessary sealing and wearing parts
• Assessment and functional checks of system components
• With measuring systems: Calibration of our measuring points
• Safety testing of the system in line with the usual standards
• Production of a maintenance report and service report

You benefit from maximum operational reliability, reduction in unscheduled failures and in operating costs.

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Inspection

Allow us to take a closer look. The trained eyes of our technicians will see instantly whether we need to intervene in the form of corrective work or a replacement. This firstly protects against unexpected incidents and secondly extends the service life of your ProMinent system. Should major repairs be necessary, we will of course undertake them but only once you have expressly agreed to this. For optimum results in the future too.

You can rely on that

• Visual inspection and functional check of the system
• Replacement of the necessary sealing and wearing parts as required
• With measuring systems: Calibration of our measuring points
• Production of a detailed service report

You benefit from a quick overview of the state of your system, improved operating reliability and assistance in documenting your obligations as the operator.

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Repairs

Be prepared for emergencies. Because we’re there for you, whenever you need us. You can trust our experts when it comes to quickly getting your ProMinent system back up and running. So you have the peace of mind that you are ready for incidents should they arise.

You can rely on that

• Service centres around the world
• Expert know-how
• Trained and certified experts
• Spare parts available worldwide

You benefit from rapid repairs, reduction in downtimes and the competitive edge that our experts’ knowledge gives you.

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Maintenance material

Are your service professionals already on site? Are you just missing the material to carry out maintenance on your ProMinent system yourself in line with the applicable specifications? We can help here too. We can provide the material separately of our maintenance service.

You can rely on that

• High-quality genuine materials
• Set of materials tailored to your ProMinent system with all
• the sealing and wearing parts you need to replace in accordance with the manufacturer’s specification
• Reliable availability of the material

You benefit from maximum operational reliability, reduction in unscheduled failures, fixed price when coupled with a service contract and planning certainty.

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Repair material / Spare parts

Are your service professionals already on site? Do you simply not have the material to repair your ProMinent system yourself? We are also happy to provide the material you need independently of our repair Service.

You can rely on that

• High-quality genuine materials
• Reliable availability of spare parts
• Rapid delivery
• Spare parts material tested in line with ProMinent standards

You benefit from maximum operational reliability from ProMinent spare parts, reduction in unscheduled failures, extended service life of your system and high proportion produced in-house and so maximum availability of material.

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Maintenance material box

Specifically tailored to your system, this box ensures maximum availability of all the maintenance materials you need. Once ordered, keep the box on site and it can be simply refilled when parts are used.

You can rely on that

• All the necessary maintenance materials are provided
• Inventory list, order form and contact details included
• Box with clear labelling for a transparent ordering process

You benefit from maintenance can be performed at short notice, planning certainty and support from ProMinent’s technical consulting.

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Repairs material box

This box is packed full of things to help with immediate remedial action on your ProMinent system. It is individually equipped with all the necessary and recommended spare components and stored on site. So you can respond immediately when necessary.

You can rely on that

• Availability of materials tailored to your system
• Inventory list, order form and contact details included
• Box with clear labelling for a transparent ordering process

You benefit from horter downtimes, maximum speed of response and technical consulting.

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Smart support

Smart support lets us take a look at your ProMinent system even when we are not on site. We send a link to your mobile device and you simply activate the chat with our service adviser. You can show us exactly the problem you are experiencing in a video chat. We provide individual advice – quickly and competently.

You can rely on rapid response time and expert advice.

Easy-to-use video chat system

• Simple login
• With any device
• Any location
• Support via conference and video chat
• Transfer of documents
• Record function (to follow shortly)
• Service report

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Express service

You can count on us in the worst-case scenario. A specialist will be on site within 24 hours* or 48 hours* of you reporting an issue. The vast knowledge of our back-office team means we can get to work repairing your ProMinent system. So that everything is soon running again as normal.

*please note: 24-h on-site service is only available in South Africa and in combination with a service agreement and within a radius of 100km. 48-h on-site service is only available in South Africa and in combination with a service level agreement/contract (excluding flights).

You can rely on that

• We will be on site within 24 hours/48 hours of you reporting an issue
• Expert know-how
• Repairs carried out by a specialist
• Use of genuine spare parts

You benefit from rapid assistance and minimal downtimes.

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Training

A new product means new things to learn. Let our technician instruct you on site. In level 1 you learn how to safely use the basic settings and functions and how to set up and read control values. Already completed level 1? Then in level 2 we will show you how to undertake tests and minor repairs yourself. You will get a good overview and learn to better understand how your ProMinent system works. When all your questions are answered after levels 1 and 2, you will extend your knowledge and improve your handling of the product. Also learn from professionals how to independently find and remedy errors or faults in level 3.

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Extended warranty 12 months

When you buy a ProMinent system, you have already selected a product offering superlative quality and reliability. Our attractive extended warranty also sets you up perfectly in the long term for worst-case scenarios.

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